FAQ

Frequently Asked Questions

Have questions about our products, ordering process, or shipping policies? Our Frequently Asked Questions (FAQs) page provides a compilation of the most commonly asked questions and detailed responses to them.

Sartex has been at the forefront of the B2B textiles industry for more than 40 years, utilizing innovative technologies, exceptional networking, and a customer-focused mindset. Our commitment to delivering complete luxury linen solutions on-time has enabled us to develop long-term partnerships with our retail, e-commerce, hospitality, and institutional clients.

 
 

You don’t need any prior knowledge; with our guidance, no questions will be left unanswered, and you will receive all the information about fabric types, weaving, production process, softening, dyeing, and printing. Basically, we’ll share everything you need to know about the textile world, to create your own brand.

 

From the moment we receive your approval on fabric type, design/color, and packaging, it takes 3 weeks to produce the fabrics and an additional 3 weeks to saw the product, before your order is ready to go.

 

Click here to contact us. Our team of experts will be happy to answer any questions you may have, understand your bedding needs, and prepare a quote.

 

Our skilled team of designers will assist you in crafting unique bedding designs to make them exceptional.

 

One of our strengths is the ability to accommodate small orders, which is beneficial for new and small businesses looking to establish themselves in the industry or maintain an appropriate level of inventory for their customers.

 

We offer a wide range of fabric options for our customers to choose from, including satin, percale, cotton and polyester blends, linen, Tencel, bamboo, and more. We understand that each customer has unique preferences and requirements, which is why we provide a variety of options to suit their needs. Our experienced team is also available to provide guidance and recommendations on the best fabric options based on factors such as durability, comfort, and style.

 

We accept several payment methods including bank transfers, credit cards, and PayPal. If you have any specific payment requests, please contact our customer service team.

We are committed to sustainable practices in all aspects of our operations. From using environmentally friendly materials in our products to ensuring green production processes, we strive to minimize our carbon footprint.

If you can't find the information you're looking for, don't hesitate to reach out to our customer service team.

We're here to help!